To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change, either by telephone or post.
How We Use Your Personal Information
Our main use of your personal information is to assist you in obtaining a quotation for accounting services. Occasionally, we may contact you by letter, telephone or otherwise to inform you about other products and services that may interest you. If at any stage you wish not to be contacted in the future please write to us at the following address:
Virtual Business Source Ltd, The Nexus Building, Broadway, Letchworth Garden City, Herts SG6 9BL
Unless you have given us your consent, we will not provide information about you to companies outside of Virtual Business Source Ltd and its associated businesses.
Under the Data Protection Act you have the right to access the information we hold about you on our records. The Act allows us to charge a £10.00 fee for this service. If anything is inaccurate or incorrect, please let us know and we will correct it.
Anti-money Laundering and Statutory
To comply with money laundering regulations, and to help stop criminals using financial products or services to launder money, there are times when we need to confirm (or reconfirm) the name and the address of customers. We may need to do this whether you are applying to be a new customer or have been one for some time.
Some acts of Parliament oblige us to disclose information about our customers to certain bodies with statutory powers.
Web Site and Email
If you email Virtual Business Source Ltd, or give Virtual Business Source Ltd your email address; we will keep a record of it. We may use it to contact you occasionally about our products and services, unless you ask not to do so. We will not give your email address to any unauthorised third parties.
Should you decide to send e-mail, you should remember that messages sent over the Internet are not secure and you should therefore think very carefully before including any information of a confidential nature. Virtual Business Source Ltd will respect the confidentiality of your information and will limit the content of any e-mail we create to reflect the security limitations that currently exist within the Internet environment. Should you therefore require us to respond, it is essential that you provide your full name and address to enable us to provide a written response.
When you visit the UK Pensions Auto-Enrolment website, a certain amount of information is retained regarding the event to enable us to understand the profile of our visitors using cookies from Google Analytics. The information retained includes the IP address and/or the domain name of the visitors.
Responsibility for Customer Confidentiality
Virtual Business Source Ltd is responsible for maintaining customer confidentiality. Training and education to all our staff remind them about their obligations. The policies and procedures are regularly audited and reviewed. If you think your confidentiality has been broken please write to:
Data Controller, Virtual Business Source Ltd, The Nexus Building, Broadway, Letchworth Garden City, Herts SG6 9BL